BrewlyTea.lk online name and logo are trademarks and may not be used or copied in any manner without the express prior written consent of us. All other trademarks appearing on this web site are the trademarks of their respective owners. We have listed Terms & Conditions regarding our site usage below. If you do not agree to be legally bound by all the following terms please do not access or use this Site.
– Access to and use of this site (http://brewlytea.lk) is provided by BrewlyTea.lk.
– By using this Site you agree to be legally bound by these terms.
– We reserve the right to change these terms at any time by posting changes online and you agree to be legally bound by these terms as updated and/or amended.
– Regarding an order, the terms and conditions which apply shall be those which you accepted at the time of order placement
– You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details.
– You may not copy, reproduce, republish, download, post, make available to the public, or otherwise use this Site’s content or any part of it, in any way without our consent.
– You also agree not to adapt, alter or copy from any of this Site’s content.
– We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.
– We reserve the right to discontinue the website or services, or any part thereof, at any time, with or without notice.
Product Information & Availability
– All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
– We reserve the right to decline/cancel an order and fully refund the money, incase a product is out of stock or we were not able to source the product from our suppliers.
– We have created the content of the website, in particular to ensure that all goods have been fairly described. Also we have published hi-resolution pictures of products.
– Products can slightly differ in appearance and other qualities from the product listing page’s picture and the description, due to many reasons such as factors affecting the manufacturing process of the product.
– Also appearance of a product can differ slightly due to lighting conditions at the time pictures were taken.
– Any weights or descriptions of appearances given about the products are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
– We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
Shipping & Handling Policy
– Black tea Orders will be dispatched within 3 to 5 business days on the receipt of full payment unless personally agreed with the buyer. White tea and Green Tea products will be dispatched within 5 to 7 business days, as they require an extended period due to their processing methods and limited availability.
– Tracking numbers will be provided to buyer within 48 hours after the shipment.
– Orders take 2 to 10 days to get delivered from the day the item has been dispatched, depending on the location, which cannot be predicted by BrewlyTea.lk, so it is buyer’s responsibility to wait 7 days before contacting us.
– Theceylontea.com is not responsible for delays caused by postal/shipping services due to natural hazards/disasters or customs procedures/regulations or errors by postal service or incorrect address.
– BrewlyTea.lk is not responsible for payments like courier fees, fines or taxes and buyer has to bear those costs.
– It is buyer’s responsibility to make sure that their address is correct and the postal or courier service could deliver BrewlyTea.lk orders to their address.
– If a purchased order gets returned back to BrewlyYTea.lk, without getting delivered to the given address due to any reason or circumstance and if the buyer requests a refund of the payment, we could offer a partial refund of the order, as the buyer has to bear the shipping & handling cost of the said order.
– If an order gets returned to BrewlyTea.lk due to unclaimed packages, we will refund only the value of the product, excluding the original shipping cost charged at checkout.
– If an order gets returned to BrewlyTea.lk due to an insufficient or incorrect address provided at checkout, we can reship the order to the corrected address once the buyer pays the recalculated shipping cost. In this case, the buyer will be responsible for any additional shipping charges incurred.
– If the purchased product gets damaged while on delivery by postal/shipping services, buyer has to claim the loss from the courier/postal service. We pack our products with sturdy ziplock bags and they are shipped in safer packaging.
Security of The Payment Method
– Buyer’s card details or any other payment details are not received or stored by BrewlyTea.lk, we only store your email address, your billing address and the shipping address.
Dispute Resolution Policy
– Theceylontea.com agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise between us and the buyer in a fair manner. It is the buyer’s responsibility to contact us and inform regarding any disputes, so that we could arrange a resolution.
Returns Policy
– Any product purchased from BrewlyTea.lk.com could be returned within 10 days of delivery for a full refund.
– Returns should be shipped after informing us.
– Returns shipping address and the shipping method will be informed by us to the buyer.
– Always the buyer has to bear the return shipping and handling cost and it will not be refunded.
– BrewlyTea.lk will not accept a return for an exchange with another different product.
– We will not accept any returned product after 14 days from the date of delivery.
– We will not accept any returned product unless it weighs more than 95% from it’s original purchased weight.
– We will not accept any returned product, if the product has been damaged. It is the buyer’s responsibility to pack the product in a secure air-tight package and return the product.
– Refund will be issued once the returned product has been accepted by us.
– Refunds will be made using the same method which was used by the buyer for the initial payment, the relevant payment processing service will be responsible for the time taken to process the refund payment.